Jennifer Stern

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Royal caribbean Will be reimbersing their guests!

Posted on September 6, 2011 at 3:15 PM
Story By Jordan Bailey
Make sure to visit Jordan's Website By Clicking Here

Carnival and Royal Caribbean has received a lot of media attention this week after leaving hundreds of passengers stranded in San Juan as the hurricane approached. The local port officials informed the two cruise lines that due to the hurricane approaching, the port was limiting harbour traffic. Carnival Victory left San Juan four hours early and Royal Caribbean’s Serenade of the Seas left six hours ahead of schedule.
As a result, 300 Carnival passengers and 145 Royal Caribbean passengers found themselves in San Juan left behind as their cruise ships sailed away.
Carnival handled the crisis effectively. The cruise line provided all of their guests with hotel rooms for two nights and offered to fly them to the next scheduled port in Barbados.
Royal Caribbean provided hotel rooms only to the 15 passengers who purchased their tickets directly from the cruise line. The remaining 130 were left to find their own hotels as the storm approached. And anyone who wanted to meet up with the ship at the next port in Aruba, had to pay for their own transportation.
Unlike Carnival, Royal Caribbean made no effort to communicate the earlier departure time via their customers' emergency contact information and left families in the lurch in a time of emergency.
Royal Caribbean Fans believes that Royal Caribbean International will be reimbursing its guest they left 'stranded.' This is after tons of criticism from cruise fans shaming RCI into doing the right thing for their guests.
We ask the question, Is that enough? Should Royal Caribbean offer a free cruise to the people affected at the same value as the cruise they were on? Royal Caribbean has spoilt these passengers vacations and refunding the money won't bring that back.

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