Posted on September 6, 2011 at 3:15 PM
Story By Jordan Bailey
Make sure to visit Jordan's Website By Clicking Here
Carnival and Royal Caribbean has received a lot of media attention this
week after leaving hundreds of passengers stranded in San Juan as the hurricane
approached. The local port officials informed the two cruise lines that due to
the hurricane approaching, the port was limiting harbour traffic. Carnival
Victory left San Juan four hours early and Royal Caribbean’s Serenade of the
Seas left six hours ahead of schedule.
As a result, 300 Carnival passengers and 145 Royal Caribbean passengers
found themselves in San Juan left behind as their cruise ships sailed
Carnival handled the crisis effectively. The cruise line provided all of
their guests with hotel rooms for two nights and offered to fly them to the next
scheduled port in Barbados.
Royal Caribbean provided hotel rooms only to the 15 passengers who
purchased their tickets directly from the cruise line. The remaining 130 were
left to find their own hotels as the storm approached. And anyone who wanted to
meet up with the ship at the next port in Aruba, had to pay for their own
Unlike Carnival, Royal Caribbean made no effort to communicate the earlier
departure time via their customers' emergency contact information and left
families in the lurch in a time of emergency.
Royal Caribbean Fans believes that Royal Caribbean International will be
reimbursing its guest they left 'stranded.' This is after tons of criticism from
cruise fans shaming RCI into doing the right thing for their guests.
We ask the question, Is that enough? Should Royal Caribbean offer a free
cruise to the people affected at the same value as the cruise they were on?
Royal Caribbean has spoilt these passengers vacations and refunding the money
won't bring that back.